Return & Refund Policy-UAESHOES

We want you to love your purchase from UAEShoes.store. If for any reason you’re not fully satisfied, we’re here to help with easy returns and refunds. Please review our policy below:

1. Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in original condition

  • The item is returned with its original packaging, including tags and shoebox

  • The return is requested within 7 days of delivery

2. Non-Returnable Items

We do not accept returns on:

  • Sale or discounted items

  • Items worn, damaged, or without original packaging

  • Final clearance or promotional items

3. Return Process

To start a return:

  1. Email us at returns@uaeshoes.store with your order number and reason for return.

  2. Once approved, we will provide instructions and a return address.

  3. Pack the item securely and ship it back to us.

Please note: Customers are responsible for return shipping costs unless the product is defective or we sent the wrong item.

4. Refunds

  • Once we receive and inspect the returned item, you’ll be notified via email.

  • If approved, your refund will be processed within 5–7 business days to your original payment method.

  • Shipping fees are non-refundable, unless due to our error.

5. Exchanges

Need a different size or style?

6. Damaged or Incorrect Items

If you receive a damaged or incorrect product:

  • Please contact us within 48 hours of delivery with photos of the issue.

  • We will arrange a free replacement or full refund.